Our Commitment to Excellence
"It is the vision of Baptist Children's Homes of North Carolina to provide the highest quality of services in child and family care. We will be a provider of choice in a culture of excellence."
~ Michael C. Blackwell, President
The leadership and staff of Baptist Children’s Homes on North Carolina (BCH) place top priority on a Performance Quality Improvement (PQI) plan which propels it to become a world class model of excellence in child and family care. A well-defined, implemented, and continuously evaluated PQI plan enables BCH to develop a path of work that is clear, flexible and responsive, pace setting, and secure.
BCH is committed to providing quality services to children and families. PQI is a method of regular monitoring, evaluation, planning, remediation, and improvement that ensures that the institution accomplishes its commitment to excellence.
Our Commitment to Our Donors
Baptist Children’s Homes of North Carolina is grateful for our partners in ministry and committed to respecting their privacy.
We commit to our donors that we will not sell, share or trade our donors' names or personal information with any other entity nor send mailings to our donors on behalf of other organizations. We commit that the identity of our donors will be kept confidential. Use of donor information will be limited to BCH to further the mission of Baptist Children’s Homes with permission from the donor. (Example: The publication of an article in Baptist Children’s Homes’ Charity and Children news publication highlighting a donor’s gift for opening a new residential cottage.)
This policy applies to all information received by Baptist Children’s Homes of North Carolina through electronic/online communications as well as traditional written/offline communications. This includes the organization’s monthly newsletter, Charity and Children, corporate websites and mobile applications as well as additional electronic, written and oral communications.
To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.
BCH's "Culture of Excellence" Shines During Reaccreditation
Baptist Children’s Homes of North Carolina (BCH) completed its seventh Council on Accreditation (COA) review in February 2015. BCH’s reaccreditation was expedited because of the organization’s stellar review by the three visiting COA representatives. The organization received perfect ratings on 96% of the 1,000 standards that were evaluated.
COA is an international, independent, non-for-profit accrediting body accrediting more than 2,200 organizations and programs that serve more than 7 million children, individuals and families. The reaccreditation process occurs every four years. BCH received its first accreditation in 1987 and has been accredited ever since.
The COA review team concluded the four-day reaccreditation peer review with a final exit meeting with key BCH staff members.
“Your mission is clear,” the COA Peer Review team leader told the group. “It’s evident that this agency lives and breathes its mission every day.”
The meeting culminated an on-site review held February 22-25, 2015. Nearly 500 self-study documents and as many on-site documents were prepared prior to the COA visit. BCH began in 2013 assembling the documents.
BCH’s mission statement reads: “To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.” COA representatives cited the mission statement during the exit meeting.
“You display a culture of excellence,” the COA team leader said. “You expect it. You display it in everything you do. You prove that it is possible.”
The COA representatives also referred to BCH’s staff training as “incredible” and agreed that the organization was “exemplary.”
It was noted that BCH president/CEO Michael C. Blackwell was key to the agency’s overall expectation of excellence – “Only leadership can bring that forward in their staff.”
“The people sitting around this table represent the true champions,” Blackwell said. “They are my priority. Keeping them the priority helps them keep their focus on our children and clients.”